Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information when you contact us or use our services:

• Name and contact information (email address, phone number)
• Business information (company name, industry, website)
• Communication preferences
• Information you provide in forms, surveys, or correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our digital marketing services
• To respond to your inquiries and provide customer support
• To communicate with you about our services and updates
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To comply with legal obligations and protect our rights
• To send you marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., hosting, analytics, email services)
• Legal Requirements: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature of our business relationship
• Legal and regulatory requirements
• The need to resolve disputes or enforce agreements
• Your consent and preferences

7. Your Rights and Choices

Under Australian Privacy Principles, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your data in a structured format
• Complaints: Lodge a complaint about our privacy practices

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. These third parties have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

We may use third-party services such as:

• Google Analytics for website analytics
• Email marketing platforms
• Social media platforms
• Customer relationship management (CRM) systems

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Transfers

Your personal information may be transferred to and processed in countries other than Australia, including the United States and European Union, where our service providers are located. We ensure that such transfers comply with applicable privacy laws and that appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Australian Privacy Laws

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you have concerns about our privacy practices, you can contact the Office of the Australian Information Commissioner (OAIC).